Important Member Updates

Lincolnshire Chamber Comfirms no data has been stolen in malware attack

Wednesday 18th January 2017

A message from Simon Beardsley, Lincolnshire Chamber of Commerce's Chief Executive:

Welcome to 2017, unfortunately my first message of the New Year is not one I ever wished to send.

I’m writing to let you know that our (Lincolnshire Chamber) IT system was hit by an aggressive malware attack last week which has resulted in us having to shut everything down. 

We’re reassuring members and partners that the attack has not resulted in any data theft. Instead the malware has ‘locked down’ the server meaning nothing can be accessed. But despite this, I’d like to stress that we’re still very much open for business with many of our services and events unaffected.

As you can imagine the last few days have been extremely challenging and I’d like to apologise for inconvenience and disruption that has been caused to you as a result.
 
As a team we’re suffering a significant operational loss, with limited access to working files and emails. But I’m pleased to say that spirits remain high and we’re coming up with innovative ways of working without the usual IT.  
 
Temporary email addresses are being used for the moment, as our Outlook emails were linked with the locked IT system.
 
On a positive note, we’re putting the building blocks of recovery into place, but at the moment we can’t say how long that process will take.
 
We’ve also opened a hotline for enquiries which will put you through to a member of staff who will be able to answer direct questions. The number is 01522 846923.
 
I can confirm that all events are still taking place, but we’re urging people to check our website for regular updates.
 
Thank you for your patience at this challenging time, we’re doing our very best to keep all our services open. And again, we’re sorry for any inconvenience caused. 

How to get in touch

Enquiries Hotline - 01522 846923 

Reception - 01522 523333
Email - Admin@lincs-chamber.co.uk

 

Lincolnshire chamber of commerce is hit by malware attack

Wednesday 18th January 2017 (Press Release) 

Lincolnshire Chamber of Commerce has shut down its IT system after being hit by a malicious malware attack.

The attack, which was reported on Monday 9 January, saw an immediate shut down of the Chamber’s IT systems.

The attack has not resulted in any data theft, instead the malware has ‘locked down’ the server meaning nothing can be accessed; but despite this Lincolnshire Chamber remains open for business with many of its activities and events unaffected.  

The attack was delivered to Lincolnshire Chamber of Commerce in an email attachment which breached security system, and extended into its back-up server.

This is the first time a malware attack has broken through the Chamber’s cyber security, and IT specialists are working 24/7 to cleanse and remove the malware from infected computers and systems.

Simon Beardsley, Chief Executive at Lincolnshire Chamber of Commerce said whilst specialists are working to restore the IT systems, his first priority is to reassure all Chamber members and partners that no data has been stolen.

“The last few days have been extremely challenging and I’m sorry for any inconvenience and disruption that has been caused as a result of this malicious attack.

“All our systems are shut down as a precaution whilst our IT specialists work to fix the problem. The attack has been reported to Lincolnshire Police.

“The malware attack planted malicious software in our systems which is preventing us from accessing certain data, files or documents. I’d like to underline that no data has been accessed by unauthorised parties and there is no risk of disclosure.  

“Whilst no member or stakeholder data has been compromised, the team at Chamber HQ is suffering a significant operational loss with limited access to working files and emails. Having said this our attitude is very much ‘business as usual’ and we’re doing all we can to ensure events, activities and deadlines are not missed.

“Lincolnshire Chamber has stringent security systems in place, which have successfully tackled attacks such as this in the past. Once reported immediate action was taken to manage the situation. At this stage we believe the attack is random and came from overseas.

“We’re putting the building blocks of recovery into place, but at the moment we can’t say how long that process will take. All payment systems are running as usual, which means we can pay suppliers as normal and process transactions.

“Whilst tackling this attack, we’re also investigating how we can protect ourselves from potential future attacks with experts locally and nationally through our British Chamber of Commerce network. We’ll share our findings with all our members so we can limit the devastating impact cyber-attacks can have on a business – no matter what shape or size they are.

“We’ve opened a hotline for enquiries which will put you through to member of chamber staff who will be able to answer your questions, just call 01522 846923. We’ll also be updating members and partners via emails and phone calls as and when we have more information”. 

All events are still taking place. Temporary email addresses are being used. For regular updates please visit www.lincs-chamber.co.uk

 

 

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