The future of legal services survey

Andy Kerrigan a partner at Sills & Betteridge believes that the providers of legal services need to adapt to meet consumer expectations and he champions digital initiatives with the firm.

Andy commented: “The legal services market is constantly changing and adapting to an increasingly digital world. Historically, all digital innovations in the legal sector have tended towards improving efficiency and accuracy in the back office.

“There is now a growing movement called Legal Tech to move innovation front of house and to address access to justice issues and place on line solutions into the hands of our clients.

“Here at Sills & Betteridge we have been experimenting with various digital solutions including the introduction of our Driver and Employment Law Bots.

“We were delighted to be offered the opportunity to work with the University of Lincoln Graduate Skills Builders project as we move forward in the near future with projects which will deliver on line digital solutions. We have tasked the students to undertake a survey and then present the results to us and to pitch how they imagine the shape of on line legal services in the coming years.

“The survey is live until 28^th March 2020. I would encourage as many people to respond as possible to help the students gain insights customer experience both positive and negative.”