Alan Boswell Group customer service scores top award

Alan Boswell Group are thrilled to announce that they’ve been awarded Feefo’s highest accolade for the sixth year running!

Feefo gives Platinum Trusted Service awards to businesses who have achieved Gold standard for at least three consecutive years. It is the highest possible accreditation the independent review site offers, and reflects the Group’s ongoing commitment to providing outstanding customer service.

Independent feedback from genuine customers

Feefo is a site where customers leave honest, unbiased reviews of products and services. As of January 2021, The Group has received more than 6,200 individual reviews, and;

– Score 4.9/5 for customer experience

– Score 4.8/5 for products!

“Fabulous service – responsive, helpful and professional. For the last 10-15 years I’ve used aggregators, large scale insurance companies but after my experience with ABG, I’m not sure I’ll be using this model in the future. Also nice to interact with the same person and not get bounced from person to person and have to explain everything time and time again – refreshing and just like the good old days of being a name rather than a number.” Customer review, 12/01/2021

Chris Gibbs, MD of Alan Boswell Insurance Brokers, says “To receive the top award for six years in a row is a fantastic achievement. It recognises how committed our teams are to providing our customers with the best possible experience – even in a year as challenging as 2020. Well done to everyone involved.”

You can read the reviews here.

If you’d like your insurance to be handled with Platinum-rated customer service, give Alan Boswell Group a call on 01603 218000 or email hello@alanboswell.com.