DoubleTree by Hilton Lincoln introduces Hilton CleanStay

Hilton CleanStay from Check-in to Check-out

Online: Even before they travel, guests will find a new landing page at Hilton.com/cleanstay which will detail what they can expect during their stay. In addition, the hotel website will be updated to indicate that the new cleaning protocols and procedures have been implemented.

The Lobby: Guests who desire a contactless arrival experience can check-in, choose their room, unlock their door with a Digital Key and check-out using their mobile devices through the free Hilton Honors mobile app. For guests who prefer a traditional check-in, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way.

The Guest Room: The first point of contact with the guest room will be with the Hilton CleanStay room seal, placed on the door upon being thoroughly cleaned. The room will have extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more. It will be de-cluttered, with items like pens and paper removed. Disinfecting wipes will be provided in every room for guest use.

Housekeeping Service: Guest rooms will be thoroughly cleaned and disinfected between guests. Housekeeping service during a guest stay will be based upon guest preference, recognising that some guests may not want staff entering their room. Additional amenities such as linens and toiletries will be available upon request, delivered in protective packaging and placed at the guest room door.

The Public Spaces: There is increased frequency of cleaning public areas. Stations with hand sanitizer and disinfecting wipes will be available throughout the hotel at primary entrances and in key high traffic areas.

Food and Beverage: In the hotel restaurant, tables and chairs will be spaced to ensure proper physical distancing. Biodegradable, disposable dishes/utensils will be available upon request. For breakfast, the hotel can offer a range of options including grab & go breakfast, pre-plated covered items, à la carte and assisted service. When ordering room service, guests will experience contactless delivery, with orders and single-use serviceware placed outside their guestroom door.

Meetings & Events: The DoubleTree by Hilton Lincoln offers the ideal, safe environment for socially distanced training or meetings for up to 30 delegates with the added assurance of the EventReady with Hilton CleanStay program. This sets a new standard for meetings and events at Hilton hotels delivering cleanliness, flexibility, safe and socially responsible solutions, along with creative food and beverage, the latest technology and sustainable practices. With a dedicated focus on health and wellness, the event experience from planning to execution is backed by Hilton’s world-class hospitality with responsive service from dedicated Team Members. The hotel can also assist with enquiries for larger events taking place from 1^st October onwards.