Lincolnshire bereavement helpline is opened in response to Coronavirus

Tracy Tuffs, Counselling Service Team Lead at St Barnabas Hospice, said:

“These are uncertain times and we understand that people will be feeling more emotional and alone than normal. Our aim with this service is to use our expertise to support people when they need it the most but also understanding that they may be grieving in a different way because of the current situation.

“The calls will be taken by over 25 volunteers, most are trained counsellors or bereavement volunteers who would usually be working in the community holding group sessions. As these have stopped, we were keen to use their expertise to continue being able to support our community.

“Although this helpline will offer that initial response, if someone needs additional, more regular care, we will be able to refer them to the relevant service.”

The Hospice recently put an appeal out for volunteers to help man the phoneline and were overwhelmed by the response.

Tracy said: “I took an incredible amount of phone calls from trained counsellors and other people wanting to support this helpline, including a lady in Wales and one from Yorkshire! It is fantastic that so many people want to support the Lincolnshire community in the best way they can, and we are very grateful to each and every one of the volunteers who have come forward to help.”