University of Lincoln Research Predicts Digital Future for Law Firm

The students additionally reviewed the firm’s website and made recommendations about speed and user experience, which the firm has taken forward with the development of its new website which launches this week. The firm is developing a digital agenda for 2020/21 which will look to build on the work already undertaken and will aim to develop practical online resources for our clients.

Andy Kerrigan commented “There is a gap between the expectation of what law firms might deliver digitally and the limited services currently available. Sills & Betteridge has committed to working on digital projects that are truly accessible and provide practical solutions. The input of the students has been invaluable in helping shape our vision.

“I was particularly impressed with how the students adapted to the change in circumstances with the lockdown commencing during the project. The explosion of the use of video conferencing during the lockdown proves the students’ recommendation that we should aim to provide more services and resources via video and video conference platforms. I look forward to continuing to work with the University as we develop our digital strategy.”

It was interesting to note that most participants to the research highlighted that value for money, efficient service and regular communication with user friendly language was high on their agenda when engaging with legal services. We concluded from the student report that a digital strategy which seeks to enhance rather than replace the more traditional method of delivering legal services will have a greater prospect of success.

Mark Stow, Head of Careers & Employability the University of Lincoln said: “This project is a real exemplar of what we aspired to achieve in instigating the Graduate Skills Builder Initiative. It clearly shows how our students are drawing on their skills and abilities to add real business value to organisations across our region.

“This project had students from multiple degree disciplines including Psychology, Computer Science and Business Management, all working collaboratively to solve a real business challenge. We are thrilled by the results of this project, and would like to thank our employer partners, such as Sills & Betteridge for investing their time in this initiative.”